Frequently Asked Questions
Everything you need to know about your bprimal journey.
How do I choose the right size for my footwear?
We recommend measuring your foot length in centimeters and referring to the specific size guide on each product page. Since many of our brands promote a natural foot shape, they may fit differently than traditional narrow shoes.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are clean and the product shows no signs of outdoor use to qualify for a full refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the country, while express options are available for 1-3 day delivery. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your products sustainably sourced?
Yes, bprimal is committed to ethical fashion. We prioritize brands that use recycled materials, organic cotton, and vegan-friendly components whenever possible to minimize our environmental footprint.
Do you offer international shipping?
Currently, we ship to a select range of international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Klarna for a flexible shopping experience.